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Lee G
Lee G

Lee G


Registration date: 2023-04-21 13:09:15

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Package was shipped to wrong address and was lost!
Still waiting for my order haven't received any new tracking information it's been 5 days
First order came thank God that was the expensive one ! unfortunately the axel skewers were missing I like the scooter took skewers of my bicycle to ride the scoot
Administrator:
Dear Lee,

We apologize for the mistakes that occurred with your shipment, due to an mistake when entering your address, caused of the auto-completion of the Fedex system, your address was entered incorrectly, and as you already know, Fedex in the United States is authorized to leave the package at the door without the need for signature or collection by anyone, so the package was lost and it could not be recovered.
As we told you on Friday, we are going to send your order again.
Today, Tuesday, we have sent you the tracking number. It's been 5 days ago since we confirmed the loss of the package and we have proceeded to prepare a new order.
We are sorry this has been too much for you, but Fedex doesn't work on weekends.

We hope the new package arrives very quickly.
Once again, we apologize for everything that happened.

GRAVITY SCOOTERS customer service.
Total score: 0 1 2 3 4
Posted by Lee G 0 1 2 3 4 (1/5) 
15/05/2023
 Verified Purchase
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