Quality Policy

QUALITY POLICY

The management of GRAVITY SCOOTERS, S.L. has a threefold mission: to make the practice of scooter downhill accessible to everyone in an easy and safe way, to promote the use of scooters in mushing for large pulls or difficult terrains, and to reduce pollution by promoting sustainable mobility, where the quality of service is a fundamental element.

GRAVITY SCOOTERS, S.L. has implemented a quality system based on the requirements of the UNE-EN ISO 9001:2015 standard, focused on continuous improvement and customer satisfaction, with the following scope:

ASSEMBLY AND MARKETING OF PERSONAL MOBILITY VEHICLES

Our policy is structured on the following pillars:

1. Comply with the requirements established in the ISO 9001:2015 standard, aiming for continuous improvement and effectiveness in the implementation and maintenance of the management system.
2. Comply with legal requirements, as well as other applicable requirements.
3. Establish and periodically review the defined quality objectives.
4. Define and satisfy customer needs by performing quality controls and process improvements.
5. Ensure the active participation of staff and continuous training.
6. Manage and evaluate potential risks that arise by analyzing causes and impacts. Work on eliminating and/or reducing risks or situations that create risks.
7. Improve the effectiveness and efficiency of internal processes.

The management of GRAVITY SCOOTERS, S.L. is committed to communicating the Quality Policy to all company staff, ensuring their understanding and comprehension. Likewise, it is made available to customers and the public.

The person responsible for the established management system will be in charge of periodically reviewing the system to guarantee and maintain the effectiveness and efficiency of the service.

In Mediona, on February 8th, 2024
Signed: Management