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Return Policy and Order Cancellation

  • The General Law for the Defense of Consumers and Users (R.D.Leg. 1/2007, modified by Law 3/2014) establishes that, as a customer, you have 14 calendar days to withdraw from your order contract.

    Therefore, you have 14 calendar days to return your order from the time you receive it, in accordance with the applicable legislation, and we will refund 100% of the amount of the product. Once the period of 14 calendar days has ended, returns will not be accepted. 

    To request a return, you just have to contact us at and tell us the item(s) of the order you wish to return, attaching an image of it and the reason why you are returning it. Important: no return will be made that has not been previously communicated. If you send us a product without having contacted us, we will have to reject it, until you carry out the steps described.

    The product must be in perfect condition and in its original packaging, without unsealing or having been tampered with. Items must arrive at GRAVITY SCOOTERS protected and in additional packaging to the original product. The return shipping costs will be borne by the customer, except if the product is defective or there has been an error on the part of GRAVITY SCOOTERS. SCOOTERS.

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